Every grievance is treated as an opportunity to improve. Our four-level escalation path ensures your concern is heard, addressed, and resolved within defined timelines — with the RBI Integrated Ombudsman as a final independent recourse.
Email us first with your complaint. We acknowledge every grievance within 3 working days and aim to resolve at this level wherever possible.
If your grievance is unresolved or you are not satisfied with the Level 1 response, escalate to our Grievance Redressal Officer.
If your grievance remains unresolved at Level 2, the Principal Nodal Officer is the final internal escalation point at Blue Jay Finlease Private Limited.
If your grievance is not resolved within 30 days of being raised, or if you are dissatisfied with the resolution offered, you may approach the Reserve Bank of India under the Integrated Ombudsman Scheme.
Read how Blue Jay Finlease Private Limited approaches lending — from application through disbursement and recovery.
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