However a complaint reaches Aterna Capital — through the RBI portal, by email, or forwarded by a credit information company — it follows one clear, time-bound path. The chart below shows exactly how every complaint is logged, escalated and resolved.
Every complaint is logged and acknowledged, then worked through up to three internal levels — each targeting resolution within ten days — with the RBI Ombudsman as the final external recourse.
See the contacts, email addresses and response timelines for each escalation level on our Grievance Redressal page.
View Grievance Redressal →